Novotel Luxembourg Centre

On arrival, Cristina, at the Reception Desk, greeted us more like old friends than guests. She was amazing, and managed to get us our room early, so we could leave our bags in the room, and then go off to see Luxembourg. She was incredibly helpful, and made our stay start (and finish as she checked us out too), a wonderful experience. The bus from the airport stops not too far around the corner, and the hotel is in a good location with not too far to walk to the centre, train station, and sights. The room was very nice, large and comfortably furnished and very clean. Cristina managed to talk us into the breakfast, which had a very good selection, and as it was all you can eat, was more than enough to start the day very well. We were there for the Christmas markets, and Cristina was very helpful pointing out, not only where they were, but also other things to see in Luxembourg. She also helped us to find out about the trains, as there was a replacement bus service for part of the journey to Metz, where we stayed the next night. Nothing seemed too much trouble for her, and her smile and friendliness made us feel very welcome. The hotel is modern, welcoming, and with someone like Cristina there to greet you to start your stay, you cannot go wrong if deciding to stay here.

The hotel was very comfortable, clean and in a great location. What I liked most however was the very professional and friendly staff who couldn't do enough to make our stay the best it could be. As one of our group of 3 is a wheelchair user, it is always a little more risky to travel and you just hope that everything will work out. The staff at this hotel thought of everything - we had booked a room for 3 as the disabled rooms only offer space for 2 as is the case in nearly all hotels. We were offered a disabled room plus a complimentary interconnecting room for our daughter. What a lovely and thoughtful surprise! Not often are people so willing to go out of their way to look after their guests. Can't recommend enough!

The receptionist was kind enough to let us check-in 20 minutes earlier than was allowed and upgraded our room to executive suite. we signed up for their membership, which would allow us to check-in earlier and to check-out later than advertised. The rooms were superb, and beds are very comfy. The breakfast options were fabulous too. On the second day we overstayed caused by confusion and checked out at 3pm, and despite that the receptionist was very kind and understanding our error and allowed us to pack up our stuff a little later giving us extra time. We were going to pay for the parking but were told that during weekends the parking is free, which saved us a bit of money when we parked opposite the hotel free of charge on Sunday and half a day on Saturday. Overall happy with the service and highly recommend it to others.

The hotel was modern & had very convenient underground parking below, for an additional cost. Our rooms were spacious & clean & had very comfortable beds. It was about a 15-20 minute walk to the city centre & as we were only in Luxembourg City for one night, we wished we'd have stayed a little closer. We walked to catch the tram, but that took us 10-15 minutes too. That said, to our surprise, public transport in the city was free! Apart from the open top tour bus we took, which we would highly recommend. The greeting we received upon arrival was excellent & all members of staff were pleasant, efficient & cheerful. Particular thanks to Emerik who was so helpful & welcoming, as was his male colleague whose name we didn't get.

We loved our stay. Great location. Very central. We could walk everywhere. The room was spacious for a family of four. It was warm and clean when we got there. Very well equipped and very functional too. The bed was comfortable and so was the sofa bed. The linen was soft and spotless. The towels were fluffy, like new. The bathroom and loo were warm and very clean. The shower was great, easy to adjust the temperature, and good water pressure. There was a kettle and a coffee machine with capsules for our use. There was also an assortment of tea bags, instant coffee, and nuts. The best thing was that as we arrived early our booking was upgraded to an executive room, so had some extra treats such as bath robes and slippers, essential bath oils, and a free mini-bar! Couldn't have gone better. The breakfast was fabulous. Both full English and continental were available. Wide range of cereal, yogurt, fruit, bread, pastries, and cakes. Good choice of homemade jams and preserves. Cold cuts of meat and cheese were also available. And of course tea, coffee, and a wide range of juices - some of them freshly squeezed. Would definitely stay again!